Shopping Information
The delivery time for custom-made products is typically between 7 to 15 days. Please note that each item is meticulously crafted to your specifications, ensuring the highest quality and attention to detail.
Unfortunately, as our products are specially crafted to your individual preferences, we do not offer exchanges. We recommend carefully reviewing your specifications before placing your order to ensure complete satisfaction.
Refunds are not available for custom-made products due to the personalised nature of each item. We encourage you to reach out to our team with any concerns or questions before finalising your purchase.
Yes, we understand that preferences may change. We offer measurement alterations within a reasonable time frame after your order is placed. Please contact our customer service team promptly to discuss any adjustments.
Yes, the shipping cost is inclusive in the price of our custom-made products. You can enjoy a hassle-free shopping experience without any additional shipping charges.
Your invoice will be sent to the email address provided during the ordering process. Please ensure that your email details are accurate to receive all relevant information regarding your purchase.
Yes, you will receive a tracking number once your order has been dispatched. This allows you to monitor the progress of your parcel in real-time until it reaches your doorstep.
Absolutely! We offer personalised assistance for understanding measurements and styling. Feel free to give us a call, and our expert team will guide you through the process to ensure a perfect fit and style. Write to us on info@houseofdmask.com to arrange a call back.
Yes, certain changes such as the length of sleeves, neckline, or the overall length of the garment are doable. Please reach out to our customer service team at the earliest opportunity to discuss your specific requirements
If you have any additional questions or concerns, please don't hesitate to contact our customer service team. We are here to make your House of Dmask experience exceptional.
